Frequently Asked Questions

Find solutions immediately and without delay. Our FAQs section has got you covered!

faqs

Ask a Question

Let’s see the answer to your question here.

FAQs

General

Here are some of the more frequently asked questions by traders.

Exclusive Markets takes measures to protect its clients' funds. The company is regulated by the Seychelles Financial Services Authority (FSA), which means that it must adhere to certain standards of financial conduct and maintain specific levels of financial solvency.

Moreover, Exclusive Markets works with top-level banks and financial institutions to ensure the safety and security of clients' funds. Additionally, Exclusive Markets offers insurance to protect clients' funds against unforeseen events.

Overall, Exclusive Markets takes a range of measures to ensure that clients' funds are protected and secure at all timed.

Here's a summary of the advantages of trading with Exclusive Markets:

  • Essential trading tools to support your goals.
  • Expert insights and daily market research for free.
  • Regulated by financial authorities.
  • Access to free video tutorials and live webinars for on-demand education.
  • Our 24/7 customer support ensures prompt and efficient problem-solving beyond business hours.
  • By offering a range of tools and resources to traders, including analytical tools, expert insights, and educational resources, Exclusive Markets can help traders make more informed decisions and achieve their trading goals. Additionally, fast and efficient withdrawal processing and 24/7 multilingual support further enhance the trading experience, while compliance with financial authorities ensures that traders can trade with confidence.

Yes, Exclusive Markets is licensed and regulated by the Seychelles Financial Services Authority (FSA). The FSA is the regulatory body responsible for overseeing the financial services industry in Seychelles, and it requires companies to meet certain standards of financial conduct and maintain specific levels of financial solvency.

Exclusive Markets holds a Securities Dealer Licensed Entity based in Seychelles under registration number 8423950-1.

By being regulated by the FSA, Exclusive Markets must comply with the rules and regulations set forth by the authority, which helps to ensure that the company conducts its business in a professional and transparent manner. This regulatory oversight can provide investors with greater confidence when investing with Exclusive Markets, as it helps to ensure that the company adheres to a set of strict standards and practices.

Exclusive Markets offers several types of trading accounts to suit different traders' needs. Here is a breakdown of the different account types, their maximum limit per user, minimum deposit, and leverage:

  1. Standard - Minimum Deposit: $5, Leverage: 1:2000
  2. Standard Plus - Minimum Deposit: $5, Leverage: 1:2000
  3. Exclusive - Minimum Deposit: $500, Leverage: 1:2000
  4. Cent - Minimum Deposit: $5, Leverage: 1:500 (Fixed)
  5. Shares - Minimum Deposit: $500, Leverage: 1:1

The different account types offer different minimum deposit amounts, and leverage options, catering to different trading styles and levels of experience. Traders can choose an account that best fits their trading goals and preferences.

Exclusive Markets offers different leverage options depending on the trading account type. The maximum leverage offered is 1:2000, which is available with the Standard, Standard Plus, and Exclusive account types. The Cent account has a fixed leverage of 1:500.

It is important to note that while higher leverage can increase potential profits, it also increases potential risk. Traders should carefully consider their risk management strategies and choose an appropriate leverage level that aligns with their trading style and risk tolerance.

Yes, Exclusive Markets offers a VPS (Virtual Private Server) service to its clients, providing them with significantly reduced latency and no downtime, which can help them take advantage of every market opportunity. The VPS service is available for both new and existing clients and is compatible with both the MT4 and MT5 trading platforms.

Exclusive Markets provides dedicated support for VPS-related queries or issues. Our support team is available via email, phone, and live chat to ensure a smooth and satisfying experience for our traders.

Yes, Exclusive Markets offers both Copy Trading and PAMM (Percentage Allocation Money Management) services to its clients. These services provide traders with the opportunity to copy the trades of experienced and successful traders or to invest in a PAMM account managed by a professional money manager.

How to Register as a PAMM Investor
pamm investor
How to Register as a PAMM Manager
pamm manager

Our Customer Service Department is here to assist you 24/7.

Send us an email at support@exclusivemarkets.com or chat with us as our dedicated live chat support is accessible 24/7, providing round-the-clock assistance to all our valued clients.

My Account

Here are some of the more frequently asked questions by traders.

Click on Register button: Go to the Exclusive Markets website and click on the "Sign up" button located in the top right corner of the page.

Create Password: Create a strong password for your account, with at least one number, one lowercase and one uppercase letter, and confirm it.

Tick the Boxes: If applicable, tick the boxes below to confirm that you agree with the Terms and Conditions and Privacy Policy.

Click Create Account: Click the "Create Account" button to finish the registration process.

Complete the Questionnaire: Once you have created your account, complete the questionnaire with compliance and legal details. Fill in your date of birth, nationality, passport/ID number, education level, employment status, occupation, etc.

Click Submit: Click the "Submit" button to complete the registration process.

Upload Documents: To fully verify your profile, upload your documents by clicking on "Complete Profile" on the left menu and then selecting "Upload documents."

How to Register with Exclusive Markets
how to register
  • From your client portal tab on the left side, click on “My Profile” and select “Update Password”
  • Fill in your “Current Password” then Choose and Confirm your New Password. Click on the Update Password Button.
  • How to Update Your Personal Information
    update your personal information

Yes, you can reset your password.

For further assistance, please don't hesitate to get in touch with our Support Team.

How to Update Your Personal Information
update your personal information

To open a demo account with Exclusive Markets, please follow these steps:

  • Click on “Open an Account” on the top right corner of the website.
  • Fill out the registration form (Name, Email, Phone, Password) and submit the form. Confirm your submission with the PIN sent to your email and Phone.
  • From your Client Portal tab on the left side, Click on “My Accounts” and select “Open Trading Account”.
  • Select “Open Demo Account” and Choose your preferred trading platform MT4 or MT5.
  • Fill out the details (Account Type, Leverage, Deposit amount & Password) and Click the “Open Demo Account” button. ( For account overview and details, please follow step 4 and click "Account Overview")
  • Once you have completed these steps, you should receive an email with instructions on how to download and access your demo account.
  • Please note that you cannot change the Account name or the Email address on the client portal.
  • Still, if you are required to change the Name or Email, you need to email us support@exclusivemarkets.com and provide valid proof of identity if it wasn't uploaded to your client portal. The same process will be applicable for Email as well if you wish to change your current email address.

If you wish to delete your account, please forward an email to support@exclusivemarkets.com.

Please ensure that you have closed all open positions and withdrawn all funds in your available balance before emailing us.

One of our customer support representatives will proceed to close and disable your account, and you will no longer have access to it. Once the action is done, you will receive an email confirmation that your account has been disabled.

Once you close your investment account, it cannot be reopened.

If you wish to open a real money account with Exclusive Markets, you must be at least 18 years old.

Exclusive Markets is a financial investment services company incorporated under the laws of Seychelles with Registration Nr. 8423950-1 regulated by the Seychelles Financial Services Authority (FSA).

No, your new account will be validated automatically, if you will use the same personal /contact details as for your previous account.

No, you can still log in to your account using your current login credentials.

If you are trying to log in to your account unsuccessfully, please make sure that you are using the correct login credentials.

For further assistance, please don't hesitate to get in touch with our Support Team.

  • Firstly, navigate to 'My Accounts' and click on 'Open Trading Account’.
  • Choose your preferred trading platform and tailor your account as per your preferences by selecting the account type, currency, and leverage.
  • Enter your alphanumeric password and confirm it in the next field.
  • At last, press 'Enable' to open your Swap Free Account.
How to Open Swap Free Account
how to open swap free account

Verfication

Here are some of the more frequently asked questions by traders.

From your Client Portal, click on KYC Verification under My Profile on the left side menu. Upload documents. Acceptable file formats are pdf, png, jpg & max upload size is 15MB. If documents fail to be uploaded, or for some reason something went wrong, you can forward the documents with an email to support@exclusivemarkets.com.

How to Verify Your Account
verify your account

Firstly, the Terms and Conditions (Legal) and Compliance Questionnaire must be accepted and completed.

Proof of Identification:

Passport: A colour copy of the Photo page and the adjacent page. BOTH must be contained in the same scanned image, must be of good quality and clearly visible.

National ID:  A colour copy of both sides of the ID must be provided. They must be of good quality and clearly visible.

Drivers’ Licence:  A colour copy of the Personal Information side must be provided. It must be of good quality and clearly visible.

Proof of Address:

Utility Bill, Bank Statement, Local Authority Bill or Any other Official Document.

Please note that the Maximum document upload size is 15 MB. 

The forms will be received by our compliance team for checking.

*(Screenshots from an electronic device are not accepted).

How to Verify Your Account
verify your account

You can enter Tax Identification Number (TIN) or other equivalent as applicable to your Country. Example- If it’s not available based on your country of tax residency, please input any other identity number.

If you wish to proceed with a corporate account, please email us at support@exclusivemarkets.com, and we will send you the related documents.

  1. Certificate of Incorporation (not older than 6 months)
  2. Certificate of Registered Office (not older than 6 months)
  3. Certificate of Directors and Secretary (not older than 6 months)
  4. Certificate of Shareholders (not older than 6 months)
  5. Memorandum and Articles of Association of the legal person 
  6. Recent copy (up to six months) of a bank statement or utility bill to verify the Head Office address
  7. Certificate of Good Standing The company’s documentation must be recent and original or certified as true copies of the original. 

The time it takes to verify your account with Exclusive Markets may vary, depending on the completeness and accuracy of the information you provide, as well as the volume of verification requests the company is processing at the time.

In general, the verification process may take a few business days. However, if you have completed your compliance questionnaire and uploaded all the required documents correctly, the verification process may be completed within 24 to 48 hours.

If you have any questions or concerns about the status of your account verification, you can contact Exclusive Markets' customer support team for assistance.

Deposits & Withdrawals

Here are some of the more frequently asked questions by traders.

Your funds are entirely secure and fully accessible to you.

Your funds are invested by a licensed, regulated investment entity and deposited with top-level banks.

You can find all available funding methods here.

Wallet is a safekeeping place where clients can deposit to/from and transfer funds to their trading accounts in order to start trading

You can deposit or withdraw funds at any time. Also, clients can choose option whether they want to deposit funds via Crypto or Exclusive Payment Gateway.

How to Deposit Funds via Crypto
deposit funds via crypto
How to Deposit Funds via Exclusive Payment Gateway
deposit funds via payment gateway

No, we do not charge any fees or additional charges on deposits.

However, you may be subject to the fees that can be charged by the payment method provider of your choice or your bank.

In order to request a withdrawal, you can login into the online Client Portal and go to Fund section and request a withdrawal by submitting the method used for deposit.

How to Withdraw Funds
how to withdraw funds

The withdrawal procedure takes up to 24 hours from the time we receive the request. Upon execution the funds will arrive into your chosen method of payment, in case the chosen method is Bank Wire the procedure may take up to 5 business days.

Funds need to always return to the same method you have deposited with. For instance, if the deposit came from a credit card, funds can be refunded via Bank Wire Transfer to the Bank Account the card is linked to.

You can find all the Details for minimum requirements on our website under the Funding Methods.

  • Missing documents
  • Invalid or incorrect information
  • Funds need to go back to source.
  • Withdraw limits
  • Unverified Profile.
  • Insufficient funds
  • Technical Issues

Exclusive Markets do not accept third party deposits or withdrawals for security reasons. Funds need to go back to the same source under the client’s name, where the deposit was made, in order to ensure compliance with our policies.

Clients can deposit with their local currency and the live exchange rate will convert the deposited amount directly into client’s trading account.

Clients can only deposit from a Joint Bank Account when their profile account is a Joint Account.

If the last deposit made with the card was made more than a year ago, the transaction cannot be refunded back to the same card.

Although since we always aim to send the funds back to source, by providing us a Bank Statement linked with the card used for the deposit, showing bank details and full name, funds can be refunded via Bank Wire Transfer.

  • From the left panel of the client dashboard, click on Funds. From the drop-down menu, select Internal Funds Transfer.

Note: You can choose to do internal transfer from the wallet to trading accounts, and vice versa. Also, make internal transfer from one trading account to another trading account.

  • Choose an Account or Wallet to transfer funds from.
  • From the drop-down menu, select the account in which you want to deposit the funds and enter the amount.
  • Click on the Proceed to Transfer button.
  • Lastly, click on Continue to proceed with the Funds Transfer.
How to Make an Internal Transfer
internal transfer

Trading

Here are some of the more frequently asked questions by traders.

There are no restrictions regarding stop orders and limit orders. You can place any pending order in any desire level.

The amount you are required to have in your account to open/ keep your positions opened. Since a trader is allowed to use more capital than the amount, he/she deposited (due to leverage) a margin is required by the broker to ensure that any losses are covered. 

We calculate the margin with the following formula: LOTS X CONTRACT SIZE/LEVERAGE Examples for Standard Account: If a client trades 1 lot of EURUSD in a Standard account with leverage 1:500, their required margin will be: 1 * 100.000 / 500 = 200 EUR Examples for Cent Account: If a client trades 1 lot of EURUSD in a Cent account with leverage 1:500, their required margin will be: 1 * 1000 / 500 = 2 EUR.

Positions held open overnight may be charged rollover interest. In the case of forex instruments, the amount credited or charged depends on both the position taken (i.e. long or short) and the rate differentials between the two currencies traded. In the case of stocks and stock indices, the amount credited or charged depends on whether a short or a long position has been taken.

Although there is no rollover on Saturdays and Sundays when the markets are closed, banks still calculate interest on any position held open over the weekend. To level this time gap, Exclusive Markets applies a 3-day rollover charge on Wednesdays.

Leverage is a facility that enables you to get a much larger exposure to the market you are trading than the amount you deposited to open the trade. Leveraged products, such as CFDs, magnify your potential profit but also your potential loss. Leverage gives the possibility to an investor to trade with more funds than they actually have in their account, giving the opportunity of having maximized outcome or can lead to significant losses.

THE HIGHER THE LEVERAGE, THE HIGHER THE RISK.

Example:  If a client will deposit 10.000$ in their trading account and they selected a leverage of 1:100, the mathematics is: 100 x 10.000 = 1.000.000$

LET'S SAY CLIENT HAS 1:100 LEVERAGE AND HE IS ABLE TO OPEN A 1 LOT POSITION AND 10 PIPS ARE EQUAL TO $100 (1 PIP = 10$, 10 PIPS = 100$) Now if they will double their leverage to 1:200 and open a 2-lot position with the same amount of required margin (for 1 lot standard with 1:100 leverage margin needed is 1000$, for 2 lots standard with 1:200 leverage margin needed is as well 1000$), then 10 pips are now worth $200 (because the volume also increased to 2 lots) and they have essentially doubled his risk. (WHERE PIP FORMULA: CONTRACT SIZE X MINIMUM PRICE FLUCTUATION) EX: 100.000 X 0.00001 (FOR 1 LOT PIP VALUE) 200.000 X 0.00001 (FOR 2 LOT PIP VALUE)

There are certain symbols that must be selected in order for the correct execution of a trade on the platform. Please see below instrument examples for each account type.

ex.1: EURUSD.  - The symbol with the DOT "." represents the Standard Account Type

ex.2: EURUSD!  - The symbol with the Exclamation Mark "!" represents the Standard Plus Account Type

ex.3: EURUSD  - The symbol with nothing at the end can only be used for Exclusive Account Type

ex.4: EURUSDc  - The symbol with the "c" at the end represents the CENT Account Type

The regular trading hours for the U.S. stock market, which includes the Nasdaq Stock Market (Nasdaq) and the New York Stock Exchange (NYSE), are 9:30 a.m. to 4 p.m., except on stock market holidays.

Exclusive Markets offers two types of Social Trading:

  • Copy Trading
  • PAMM

Copy Trading: As a beginner, copy the trade strategies of experts and earn profits when they do. As a pro trader, make great commissions by registering yourself as a provider on our tech-powered platform.

PAMM trading: Your funds are transferred to a pool where the money manager has full control of your funds with the only option to check your balance and make any deposit or withdraw request.

Please note that you must have the same meta trader account type as your provider and to meet the manager requirements (i.e. minimum deposit).

Trading Platforms

Here are some of the more frequently asked questions by traders.

After registration and login to your account and download the MetaTrader 4 where you can put the relevant details to initiate your trading.

How to Open MT4/MT5 Live Trading Account
mt4 or mt5

You can download the desired trading platforms directly through your client portal under “Trading Platforms” section.

How to Download MT4 or MT5 Platforms
mt4 or mt5

You can trade on MT4, MT5 and through WebTrader.

You can open a new demo account through the desktop application and web versions of MetaTrader 4 and MetaTrader 5.

If you already have an open demo account, you can still access it using your iOS mobile device. For further assistance, please don't hesitate to get in touch with our Support Team.

Yes, you can open a new demo account using any Android device.

Tools

Here are some of the more frequently asked questions by traders.

Trading central is an analytical tool from experts on market moving events. You can find trading central from your online portal.

After a successful registration process, you can easily access all the tools under Client Portal.

Exclusive Markets has partnered with Trading Central, a renowned market research firm, to provide exclusive access to complimentary analytical tools and daily global expert research on market-moving events. Clients of Exclusive Markets can freely utilize Trading Central tools directly from their Client Area.

Trading Central is a third-party provider of technical analysis and research tools that can help traders and investors make informed decisions about the markets. Trading Central offers a range of tools, including market news, technical analysis reports, trading signals, and more.

To access Trading Central tools, you can log into your Exclusive Markets Client Area and look for the Trading Central section. From there, you should be able to access the tools and resources that are available to you as a client.

If you have any questions or issues accessing these tools, you can contact Exclusive Markets customer support for assistance. They should be able to help you get set up and answer any questions you may have about using the trading tools.

If you are a client of Exclusive Markets, you can get access to trading tools by logging into your Client Area on our website. According to our website, Exclusive Markets clients’ have free access to Trading Central tools directly from their Client Area.

Didn't find the answer?

We would love to hear from you!